Shipping policy

Last updated: 30 September 2026

At MALEIA, we take care to ensure each piece is handled appropriately from our collection to your home. Our furniture, lighting and objects vary in size, weight, construction and fragility. Delivery methods, availability and charges may therefore vary depending on the product, destination, access requirements and level of service required.

1. Delivery Areas

MALEIA currently offers standard delivery to:

·        Metropolitan New South Wales

·        Regional New South Wales

·        Metropolitan Victoria

·        Metropolitan Queensland

·        Metropolitan South Australia

·        Metropolitan Western Australia

Non-metropolitan and non-standard locations outside these areas may be serviced by quotation, subject to product suitability and courier availability.

Certain oversized, heavy or fragile products may have delivery restrictions based on postcode, access or available carrier services.

If MALEIA or our nominated delivery partner is unable to reasonably service your address, we will contact you to discuss available alternatives. Where no suitable delivery option is available, the affected order may be cancelled and amounts paid for the affected goods and delivery will be refunded.

2. Estimated Delivery Timeframes

For products that are in stock and ready for dispatch, indicative delivery timeframes are:

These timeframes are estimates only and may change depending on stock availability, courier schedules, destination, access requirements, peak periods and circumstances outside MALEIA's reasonable control.

For non-standard deliveries, estimated delivery times will be provided separately.

3. In-Stock Products

Products identified as In Stock are available from our Australian inventory unless otherwise stated.

Once your order is ready for dispatch, you will receive confirmation and, where applicable, our nominated delivery partner will contact you to coordinate or confirm delivery.

4. Made-to-Order & Pre-Order Products

Selected MALEIA pieces are made to order or available for pre-order.

Estimated lead times will be displayed on the relevant product page or communicated at the time of purchase.

Made-to-order and pre-order pieces may involve production and international freight before arriving in Australia. Estimated arrival dates may change due to manufacturing schedules, international shipping, customs clearance, port congestion or other logistics circumstances.

Where we become aware of a material change to your estimated timeframe, we will endeavour to keep you informed.

5. Delivery Charges

Delivery charges are calculated according to factors including:

·        Delivery postcode

·        Product dimensions and weight

·        Number of products

·        Fragility and handling requirements

·        Delivery service selected

·        Property access

You agree to pay the delivery and handling charges presented to you at checkout or otherwise agreed with MALEIA before delivery.

Some oversized, heavy, fragile or non-standard orders may require a custom delivery quotation.

6. Standard Delivery

Unless otherwise stated, standard delivery is a front-door drop-off service.

Standard delivery does not include:

·        Unpacking

·        Furniture assembly

·        Placement within the home

·        Packaging removal

·        Electrical installation

·        Wall or ceiling installation

·        Moving existing furniture

·        Specialist lifting equipment

Where additional services are required, please contact MALEIA before placing your order.

7. White-Glove Delivery

Premium white-glove delivery may be available for selected furniture pieces and locations.

Depending on the product and location, white-glove delivery may include:

·        Extended delivery notice

·        Delivery into the home

·        Unpacking

·        Basic furniture assembly where applicable

·        Placement in the nominated room

·        Removal of packaging materials

White-glove delivery does not include electrical installation, wall mounting, ceiling installation, structural modifications or other licensed trade work unless specifically agreed otherwise.

Availability and applicable charges depend on the product and delivery location.

8. Ground-Floor & Multi-Storey Deliveries

Unless a suitable alternative service has been arranged, standard furniture deliveries are to ground-floor locations.

For apartments, multi-storey buildings or properties requiring stairs or lifts, the delivery team will determine whether moving the item to the requested location can be completed safely and reasonably.

If access is considered unsafe or impractical, the delivery team may decline to move the product beyond the safe delivery point.

If additional personnel, time or specialist handling is required because of the property's access conditions, additional charges may apply.

9. Checking Access Before Ordering

Before purchasing furniture, please check the dimensions listed on the product page and ensure the product can safely reach its intended location.

Please consider:

·        Doorways

·        Hallways

·        Staircases

·        Elevators

·        Corners and turning spaces

·        Ceiling heights

·        Building entrances

·        Loading areas

·        Driveways

·        Parking

·        Access to the final room

It is the customer's responsibility to ensure reasonable access is available and to move existing furniture or other obstructions before delivery.

If a delivery cannot be completed because of access restrictions that were not disclosed to MALEIA beforehand, reasonable failed-delivery, redelivery or additional handling charges may apply.

10. Parking & Delivery Access

Please ensure suitable parking or loading access is available as close as reasonably possible to the delivery entrance.

For heavy or oversized products, our delivery team may be unable to safely carry an item over an excessive distance from the delivery vehicle.

If unusual carrying distances, restricted parking or difficult loading conditions apply, please advise MALEIA before delivery.

Additional handling charges may apply where additional labour or time is reasonably required.

11. Heavy, Oversized & Fragile Pieces

Certain products may require additional delivery personnel or specialist handling due to their weight, dimensions, construction or fragility.

Additional charges may apply for these services.

Where reasonably practicable, we will communicate any additional charges before the additional service is performed.

12. Lighting Deliveries

MALEIA lighting products are supplied on a drop-off delivery basis only unless expressly agreed otherwise.

Lighting delivery does not include electrical installation.

Hardwired products including wall sconces, chandeliers, pendant lights and ceiling lights should be installed by an appropriately licensed electrician in accordance with applicable Australian requirements.

Please inspect your lighting product before installation and retain its original packaging until you are satisfied that the correct product has been received and there is no apparent transit damage.

If you believe a product has arrived damaged, incomplete or defective, please contact MALEIA promptly.

13. Delivery Notification

For scheduled furniture deliveries, MALEIA or our nominated delivery partner will contact you using the contact information provided with your order.

Please ensure your name, mobile number, email address and delivery address are accurate and kept up to date.

Where a delivery appointment has been arranged, an appropriate person must be available to provide access and receive the delivery unless otherwise agreed.

14. Requested Delivery Dates

We will endeavour to accommodate requested delivery dates where possible.

However, exact dates and delivery times are subject to courier schedules and cannot always be guaranteed.

If a requested date is unavailable, we will endeavour to arrange delivery as close as reasonably possible to your preferred date.

15. Missed & Failed Deliveries

If a scheduled delivery cannot be completed because nobody is available to receive the delivery, incorrect contact details were provided, the delivery address is incorrect, access is unavailable, or undisclosed access restrictions prevent safe delivery, reasonable failed-delivery, handling and/or redelivery charges may apply.

Applicable charges must be paid before redelivery is arranged.

16. Non-Standard Delivery

Certain oversized, heavy or fragile products may require delivery arrangements outside our standard service.

If the information available when an order was placed does not accurately reflect the actual delivery requirements, additional freight or handling charges may become necessary.

If this occurs before dispatch, MALEIA will contact you to discuss the available options, which may include:

·        Payment of an additional delivery charge

·        Selection of an alternative delivery service

·        Delivery using a customer-arranged carrier

·        Cancellation and refund of the affected order where a suitable delivery arrangement cannot reasonably be made

MALEIA reserves the right to decline delivery to locations where available delivery methods create an unreasonable safety risk or an unacceptable risk of loss or damage.

17. Transit Insurance

Where MALEIA's nominated logistics provider is used, delivery charges include transit protection for loss or damage while the goods are in the custody of MALEIA or our nominated delivery provider, subject to the applicable carrier arrangements.

Once delivery has been completed, responsibility for subsequent loss or damage will depend on the circumstances.

Where a customer arranges their own courier or transport provider, MALEIA is not responsible for loss or damage caused by that third-party carrier after the goods have been handed over, subject always to rights that cannot be excluded under Australian Consumer Law.

18. Inspecting Your Delivery

We recommend inspecting your order as soon as reasonably possible after delivery.

If you notice visible damage, please photograph:

·        External packaging

·        Shipping labels

·        Complete product

·        Damaged area

·        Any corresponding damage to the packaging

Please contact MALEIA promptly and retain the packaging while the matter is assessed.

Nothing in this policy limits any rights or remedies available under Australian Consumer Law.

19. Consolidated Deliveries

Orders containing products with different availability or lead times will generally be consolidated and delivered once all products are ready.

For example, if one product is in stock and another is awaiting arrival, the available product may be held until the remaining product becomes available.

20. Split Deliveries

If you would prefer available products to be delivered separately, please contact MALEIA.

Split deliveries may be available by arrangement and additional delivery charges will apply.

21. Delayed Delivery & Storage

If your order is ready but you are not yet able to receive it, please contact MALEIA as soon as possible.

Subject to available warehouse capacity, we may agree to hold your order for a specified period.

Extended storage may incur a storage fee. Where storage charges apply, the applicable rate and commencement date will be communicated to you.

22. Warehouse Collection

Warehouse collection may be available by prior arrangement for selected products.

Customers arranging their own collection are responsible for ensuring they have a suitable vehicle, appropriate restraints and protective materials, sufficient personnel, and appropriate equipment to safely transport the product.

Where a customer or their nominated carrier collects an order, MALEIA is not responsible for loss or damage caused after handover by the customer's handling, loading, transportation or subsequent assembly.

Customers should inspect the goods at collection and notify MALEIA of any apparent issue.

Nothing in this section excludes or restricts rights that cannot lawfully be excluded under Australian Consumer Law.

23. PO Boxes & Parcel Lockers

Furniture, lighting and oversized decor cannot be delivered to PO Boxes or parcel lockers.

A physical street address is required.

24. Changes to Delivery Details

Please contact MALEIA as soon as possible if you need to change your delivery address, telephone number, email address or delivery instructions.

Once an order has been dispatched, changes may not be possible.

Additional carrier charges resulting from customer-requested changes after dispatch may be passed on to the customer where applicable.

25. Delivery Delays

Delivery and lead-time estimates may change due to factors including manufacturing delays, international freight, customs processing, port congestion, carrier delays, weather, peak periods and other circumstances outside MALEIA's reasonable control.

Where we become aware of a material delay, we will endeavour to provide updated information.

26. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any rights or remedies available to consumers that cannot lawfully be excluded.

27. Contact Us

For questions regarding delivery availability, access requirements, oversized products or a non-standard delivery quotation, please contact us before placing your order.

MALEIA
Email: hello@maleia.com.au