Privacy policy

Last updated: 30 September 2026

This Privacy Policy explains how MALEIA, operated by Ajaz Holdings Pty Ltd ("MALEIA", "we", "us" or "our"), collects, holds, uses and discloses personal information when you visit our website, make an enquiry or purchase, communicate with us, or otherwise interact with MALEIA.

We are committed to handling personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we handle personal information in accordance with those requirements.

1. What Personal Information We Collect

The kinds of personal information we may collect and hold depend on how you interact with MALEIA and may include:

· Identity and contact information, such as your name, email address, telephone number and delivery or billing address

· Order and transaction information, including products purchased, order history, delivery details, invoices and payment status

· Payment-related information processed through our payment providers. MALEIA does not necessarily receive or retain full payment card details

· Customer service and enquiry information, including messages, product enquiries, consultation requests, warranty claims, returns correspondence and other communications

· Account information, where customer accounts are available

· Website and device information, such as IP address, browser type, device information, time zone, cookie identifiers, pages viewed, referring pages, searches and interactions with our website

· Marketing preferences and information about your interactions with our marketing communications and advertisements

· Fraud-prevention, security and risk information associated with transactions or use of our website

We generally do not seek to collect sensitive information unless it is reasonably necessary for our functions or activities and collection is permitted by law.

2. How We Collect Personal Information

We may collect personal information:

· Directly from you when you place an order, make an enquiry, request customer support, subscribe to marketing, submit a form, make a warranty claim or otherwise communicate with us

· Automatically when you use our website, through cookies and similar technologies

· From service providers involved in operating our website, processing payments, fraud prevention, fulfilment, delivery, customer communications, analytics or marketing

· From another person where they place an order, arrange delivery or communicate with us on your behalf

Where it is lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym. However, we generally need accurate identifying and contact information to process purchases, deliver products, handle warranty or product claims, and provide certain customer services.

3. Why We Collect, Hold, Use and Disclose Personal Information

We may collect, hold, use and disclose personal information for purposes including:

· Operating and improving the MALEIA website and customer experience

· Responding to product enquiries, consultations and customer service requests

· Processing orders, payments and refunds

· Arranging fulfilment, shipping, delivery, collection and related logistics

· Providing order confirmations, invoices, delivery updates and other transactional communications

· Managing returns, cancellations, warranty claims, repairs and product issues

· Maintaining customer and transaction records

· Preventing and detecting fraud, misuse, security incidents and other unlawful activity

· Analysing website performance, customer interactions and business performance

· Sending marketing communications where permitted by law and consistent with your preferences

· Personalising content or advertising where permitted and where relevant consent or choices have been provided

· Complying with legal, regulatory, accounting and taxation obligations

· Establishing, exercising or defending legal rights and protecting MALEIA, our customers and others

We will not use or disclose personal information for an unrelated purpose unless permitted or required by law.

4. Shopify and E-commerce Services

MALEIA uses Shopify to support the operation of its online store and related e-commerce functions. As a result, personal information associated with your use of our website and purchases may be processed by Shopify and its service providers.

Shopify's own privacy documentation explains how Shopify processes personal information in connection with merchant stores. MALEIA may also use payment, communications, logistics or other applications that integrate with our online store.

Third-party providers handle personal information under their own privacy practices as well as their contractual arrangements with MALEIA.

5. Service Providers and Disclosure of Personal Information

We may disclose personal information where reasonably necessary to service providers and other recipients that assist us with our business, including:

· E-commerce and website hosting providers

· Payment processors and financial service providers

· Warehousing, freight, courier, delivery and logistics providers

· Customer service and communications providers

· Email and marketing service providers

· Analytics, advertising and technology providers

· Fraud-prevention, security and risk-management providers

· Professional advisers, including accountants, insurers, lawyers and other advisers

· Government bodies, regulators, courts, law enforcement agencies or other parties where disclosure is authorised or required by law

We do not disclose personal information merely for another organisation's independent use unless permitted by law or you have authorised the disclosure.

6. Marketing and Personalised Advertising

Where permitted by law, MALEIA may use your contact details and information about your interactions with us to send you information about products, collections, services, events, offers or other MALEIA news that may be relevant to you.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe function provided in the communication or by contacting us at hello@maleia.com.au. We may still send non-marketing communications that are necessary to service an order, respond to an enquiry or administer our relationship with you.

Our website may use advertising and analytics technologies that help us understand website usage, measure campaign performance and, where applicable, provide more relevant advertising. Your ability to control these technologies may depend on your browser, device and the cookie or consent controls made available on our website.

7. Cookies and Similar Technologies

Cookies are small data files stored on your browser or device. MALEIA and our service providers may use cookies, pixels, tags and similar technologies to:

· Enable essential website and checkout functions

· Remember preferences and maintain website sessions

· Support security and fraud prevention

· Understand how visitors use our website

· Measure website and marketing performance

· Support advertising and personalisation where permitted

Some cookies are necessary for the website to function. Other cookies may be optional depending on the technology used and applicable requirements.

You can generally manage cookies through your browser settings and, where available, through the cookie controls presented on our website. Blocking certain cookies may affect website functionality or your browsing experience.

The specific cookies and technologies used on the MALEIA website may change as our website and service providers change. Where appropriate, current cookie information may be made available through our website's cookie or privacy controls.

8. Payment Information

Payments may be processed by third-party payment providers. Those providers may collect and process payment card, bank or transaction information required to complete your payment.

MALEIA generally receives transaction status and information necessary to administer your order rather than full payment card credentials. Payment providers handle information in accordance with their own privacy and security practices.

9. Overseas Disclosure and Processing

Some of MALEIA's technology and service providers may store or process personal information outside Australia. This may occur, for example, where cloud, e-commerce, payment, analytics, communications or support providers operate internationally.

Depending on the services used, overseas processing may occur in countries including the United States and Canada, as well as other countries in which our service providers or their subcontractors operate. The countries involved may change as providers change their infrastructure or service arrangements.

Where the Australian Privacy Principles apply to an overseas disclosure, MALEIA will take steps required by applicable law in relation to that disclosure.

10. Data Security

MALEIA takes reasonable steps appropriate to the circumstances to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include using reputable service providers, access controls, authentication measures, secure systems and internal practices appropriate to our business.

No method of electronic transmission or storage is completely secure. If you believe your interaction with MALEIA or your information may no longer be secure, please contact us promptly at hello@maleia.com.au.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service, administer warranties, maintain business and accounting records, resolve disputes, prevent fraud and comply with legal obligations.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it, where applicable.

12. Accessing and Correcting Your Personal Information

You may request access to personal information MALEIA holds about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email hello@maleia.com.au and provide sufficient information for us to identify you and the information concerned.

We may need to verify your identity before providing access or making a correction. In some circumstances, applicable law may permit us to refuse access or correction. If that occurs, we will provide the reasons where required by law and explain available complaint mechanisms.

13. Children

The MALEIA website and products are not directed to children, and we do not knowingly seek to collect personal information from children for the purpose of selling our products.

If you believe a child has provided personal information to us without appropriate authority, please contact hello@maleia.com.au so that we can assess the circumstances and take appropriate action.

14. Automated Processing and Fraud Screening

MALEIA and its service providers may use automated systems to assist with functions such as transaction security, fraud screening, website operation and analytics.

Where applicable privacy law requires additional transparency about automated decisions that significantly affect an individual's rights or interests, we will provide the information required by law and update this Privacy Policy as our practices evolve.

15. Privacy Complaints

If you have a concern or complaint about how MALEIA has handled your personal information, please contact us at hello@maleia.com.au.

Please provide enough detail for us to understand and investigate your concern. We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information about privacy complaints is available from the OAIC at www.oaic.gov.au.

16. International Privacy Rights

If you access MALEIA from outside Australia, privacy laws in your location may provide additional rights. Where those laws apply to MALEIA's handling of your personal information, we will respond to valid requests in accordance with applicable law.

This Australian Privacy Policy does not state that MALEIA is subject to every overseas privacy regime merely because the website can be accessed internationally.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, information-handling practices or legal requirements.

The current version will be published on the MALEIA website with its latest update date. We encourage you to review the policy periodically.